Supporting our team while supporting and servicing your team.
Status as at 26/3/20
The health and welfare of our staff is of paramount importance, as is in these difficult times the health and welfare of our clients and the wider community, and the need to restrict the spread of COVID-19.
In Lane Cove there are less crowd and transport pressures and we are lucky to have spacious offices that allow us to maintain social distancing without it being detrimental to our day to day activities. We have determined therefore that without undue risk we can continue to operate relatively as normal in order to continue to provide you with the same high level of service that you are used to.
All of the recommended best practice hygiene and personal contact guidelines are scrupulously applied and monitored; and we ensure every single day that our staff have no fears or concerns. We will however shortly move to a roster model where we have some staff on site and some working from home – we have tested this and it should in no way interrupt how we support your needs. We are sorry however, that we cannot at this time invite you into our premises or show you around our storage facility.
We would ask that you take then following into account when with regard to physical material movements:
- We are happy to receive new materials but will operate a contact free handover from your courier or elected representative at our doorstep. We will also sanitize your material packaging and isolate it for 3 days before we do any cataloguing or digital ingests.
- We can pick and deliver your reasonable quantity material requests using appropriate sanitary measures before releasing, contact free, to your courier or elected representative at our doorstep. We would ask you to be mindful of additional timeframes that may result from new procedures.
- We are able to respond to your digitisation requirements subject to workload and the ongoing availability of our specialized team members.
We review the situation every day and adapt our procedures whenever expert advice changes. We are determined to keep supporting you for as long as the authorities allow. We will support our staff 100% regarding their fears and concerns and at this stage we feel sure that we can provide a minimum on site staffing to manage your material requirements.
We will update you if circumstances change significantly and in the meantime assure you of our continuing service and wish your business, your staff and their families the strength and fortitude to come through this in good time. If you have any concerns or question please call us on 9490 7300 or email email@example.com